Cancellation and Refund

Due to the perishable nature of our products, we don't accept any returns.
If you receive a defective or damaged product, contact us at info@jbcostore.co.in.

At JB&Co, customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. However, if you are not satisfied with your purchase or need to make changes, please review our cancellation and refund policies below:

Order Cancellation:

  1. Before Dispatch:

    • You may cancel your order before it is dispatched from our warehouse by contacting our customer support team via info@jbcostore.co.in.
    • Once the cancellation request is approved, we will process a full refund within 7-10 business days.

  2. After Dispatch:

    • If the order has already been dispatched, cancellation is not possible. However, you may request a return or exchange (see Return Policy below).

Return and Refund Policy:

  1. Eligible Returns:

    • We accept returns only for damaged, defective, or incorrectly delivered products.
    • To initiate a return, please contact our support team within 24 hours of receiving the product, providing details and images of the issue.

  2. Non-Returnable Items:

    • Due to the perishable nature of dry fruits, we do not accept returns for reasons other than damage, defects, or incorrect delivery.

  3. Refund Process:

    • Upon receipt and inspection of the returned item, we will process a refund for the eligible items within 7-10 business days. The refund will be credited to the original payment method.

  4. Shipping Charges:

    • In the case of a return due to our error (damaged, defective, or wrong items), we will bear the return shipping costs.
    • For all other cases, the customer will be responsible for the return shipping charges.

Contact Us:

For any cancellation or refund requests, please reach out to our customer service team at info@jbcostore.co.in.